Frequently Asked Questions

Why should I choose Governor Transport?

We will do what it takes to have you be our customer. Also, we will make sure you are satisfied with your auto transportation experience. The advantage to shipping your vehicle with Governor Transport is that we partner with hundreds of dependable auto transport carriers that allow us to schedule and arrange the right truck and transport method for your vehicle. We work only with reputable carriers who are properly licensed and insured. We are a bonded nationwide auto transport company offering door to door service in the continental United States. We appreciate the fact that you have many other companies that you could choose to work with, but we are a company that will do whatever it takes to earn the privilege to work with you. We are in this business for our customers.

Is my vehicle insured?

Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that is assigned. These auto transport companies, by law, carry a minimum of $750,000 public liability insurance. The amount of cargo insurance depends on the size and type of their equipment. Any insurance deductible should be paid by the transport company.

What is door-to-door service?

Door-to-Door means the driver will get as close to your door as legally and as safely as possible. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks need room to maneuver and turn around, so if access to your location is restricted by narrow streets, low-hanging trees, speed bumps or tight turns, the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store.

When can you pickup my vehicle?

We specialize in quick moves. A carrier will be assigned to pick up your vehicle in most cases, within a 2 to 7 day window of your requested ship date. In most cases we can arrange pick up on your desired date.

How long does it take?

Transit time depends on where your vehicle is shipping from and to. For instance, transit time from Chicago to Los Angeles is approximately 5 to 10 days; where as Los Angeles to New York City can take approximately 10 to 14 days. All pickup times, transport times, and dates quoted are simply averages. Each load is different depending on the individual carrier truck's schedule. You can speak with one of our transportation specialists for more specific information pertaining to your move.

How do I pay?

VISA or MasterCard will be accepted for deposit, reservation fee or full prepayment (please speak with a representative for full details) via secure online website payment or via phone after acceptance of these terms and conditions (customer may request a copy of the terms & conditions at anytime). As for balance due, the driver will accept cash, bank cashier's check or postal money order ONLY. You can choose to pay the balance to the driver directly at the pickup or delivery location. If customer chooses the prepay option, an additional $25 fee will be applied.

Why should I use a Broker?

A common questions is, "Can't I arrange transport directly with an auto transport trucking company directly?" There is usually no difference between the rates quoted by a Broker and those of a carrier. Most carriers travel very specific routes and may not be able to accommodate your pickup point, destination, or schedule. Many people aren't aware that if the carrier they choose is unable to service their requirements, that carrier may broker the transportation to a different transport company anyway. As a Bonded Broker, we have a large network of auto transport companies available to us that service many different routes. We act as the liaison between the carrier and you. We have a well established base of carriers providing quality service to assure you a worry free move.

Can I put items in the vehicle?

Governor Transport does not authorize personal belongings in the vehicle. Not only are auto transport companies not insured for household goods, it is against the law for them to transport anything except your vehicle and vehicle supplies. The carrier is subject to inspection by the DOT and Highway Patrol Officials at every state line and can be fined up to $10,000 if found to be carrying household goods. The vehicle is subject to being impounded and all fines and expenses will be passed along to the owner of the vehicle. Under NO circumstances can the vehicle contain firearms, hazardous materials, illegal substances, or contraband.

Will my vehicle be driven?

The driver will drive your vehicle on and off the trailer, and may have to unload and re-load your car occasionally during transport to optimize space on the trailer. This unloading / reloading is kept to a minimum.

Will my vehicle stay on one trailer?

Your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (i.e. - a mechanical break down or illness).

How do I prepare my vehicle?

Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. Make sure the radiator has adequate levels of fresh antifreeze. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about ¼ tank of gas in the vehicle, as a full tank of gasoline adds costly weight to the transport. Deactivate or disconnect anti-theft devices. There can be serious problems and unnecessary expenses if the driver is locked out or if the alarm goes off during the auto shipping process. And finally, make sure that your vehicle is clean enough to ensure an accurate pickup inspection.

Do I have to be present when my vehicle is picked up or delivered?

This is recommended and in many case, required by the carrier. You or a designated individual must be present at both the pickup and delivery for when the driver arrives.

What do I do if my vehicle gets damaged?

The carriers strive to do the best job possible; however, sometimes damage does occur. If damage is found on your vehicle, notify the carrier and Governor Transport immediately. We will help in every effort to solve this issue.

How do I check on the status of my order?

Call us at 1-888-578-0777. One of our transportation specialists will track your order and give you an update as soon as possible.

What should I do if I want to transport my vehicle with Governor Transport?

Give us a call at 1-888-578-0777 or complete our online quote form if you have not already done so. If you have already received your personalized quote, please complete our order form found on our website. We look forward to getting started and fulfilling your auto transportation needs.